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Digital TV
(Residential
Gateway & Remote Solutions)
Residential Gateway (RG)
Things To Try First
- Verify all
cables are plugged correctly
into the back of the Residential
Gateway (the set top cable box)
(RG).
- Make sure all
cables are plugged into the
correct wall jacks.
- Verify the TV
is on the correct channel and
stream. For stream 1, the TV
channel is usually set to 3.
For stream 2, the TV channel is
usually set to 7.
- Reboot the
Gateway by unplugging the power
cord. Once you plug the cord
back in, the RG will
go through
2 boot cycles and take around 5
minutes before it is
operational.
- If you
continue to experience problems,
please contact our technical
support staff at our
Customer
Response Center. (Our
contact numbers are located at
the bottom of this page)
Remotes
Things To Try First
If you are having problems with the
remote provided by BLTV, try the
following suggestions:
-
Replace the batteries with 2 new
AA batteries.
-
Discover what is/isn't working:
Try changing the channel,
operating the volume, operating
the power, etc.
Now that you
know exactly what isn't working,
go to the section below
(Programming the Remote).
Programming the Remote
Learn how to program the remote to
the Residential Gateway (RG) and to
specific TV's.
-
What type of remote do you have?
- Choose one below!
Customer Response Center / Technical Support:
Hours:
Monday-Friday 7:00am to 11:00pm
Saturday 8:00am to 9:00pm
Sunday 12:00pm to 9:00pm
Contact By Phone:
Warren County (931) 668-4131
White
County (931) 738-2201
Grundy/Marion County (931) 592-2121
Contact By Email:
crcdept@blomand.net
** We have an
answering service after regular hours for emergencies.
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